Please see our POLICIES on the Calm Clan homepage for full details. Here is a summary: MEMBERSHIPS / REFUNDS: Calm Clan is a membership site. If you unsubscribe within your first 12 months then no further payment(s) will be taken from your credit/debit/paypal account. . Members are responsible for managing their own account. You cannot cancel your membership via the website contact form or by email. If you want to stop having access to the Calm Clan, log in and click on your name in the above menu, then click on 'My Profile' in the pop-up window and 'Cancel Subscription'. We hope you decide to stay with us and make the most of all that's on offer here.